At Artemides Shop, we take as much care in crafting our return policy as we do in selecting the finest fabrics for our blouses, shirts, and skirts. If your purchase doesn’t meet your expectations, we’re here to help with a straightforward returns process that matches the elegance of our collections.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • Unworn and unwashed
  • In original condition with all tags attached
  • In the original packaging

Non-Returnable Items: For hygiene reasons, our selection of sleeveless tops, tanks, and camis cannot be returned unless defective. This policy matches our commitment to quality while respecting international retail standards.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and return request within 15 days of delivery
  2. Wait for Approval: Our Mesa-based customer service team will respond within 2 business days with return authorization and instructions
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Send the package to our returns center (address provided in your authorization email) using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days), we will process your refund or exchange:

  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Credit card refunds appear within 5-10 business days; PayPal refunds are typically faster
  • Exchanges: We’ll ship your replacement item once the return is processed, with standard shipping times applying

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request for Order #[Your Order Number]

Dear Artemides Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s) and Quantity]

Reason for return/exchange: [Brief explanation]

For exchanges, my preferred replacement item is: [Product Name and Size/Color if different]

Thank you,

[Your Full Name] [Your Contact Information]

International Returns

For our global customers (excluding certain Asian and remote areas), please note:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Allow additional processing time for international returns

Questions?

Contact our customer care team at [email protected] or write to us at:

Artemides Shop
3912 Elmwood Avenue
Mesa, US 85201

We handle your returns with the same attention to detail we apply to every stitch in our premium blouses, shirts, and skirts. Thank you for choosing Artemides Shop.